Refund policy

What this policy covers

This policy covers the paid parts of Epoxy Business School: The Epoxy Playbook membership, the consultation call and hands-on classes. The free tools and guides cost nothing, so there's nothing to refund. The terms that apply to a purchase are also shown before you pay, and the version shown when you paid is the one that applies to that purchase.

The Epoxy Playbook membership

• Billing: the Playbook is a monthly membership. Owner: the billing date
• Cancelling: Owner: how to cancel (for example from your account or by text), and how much notice is needed before the next billing date
• Access after cancelling: Owner: whether access continues to the end of the paid month
• Refunds: Owner: whether any part of a month is refunded, and any first-month guarantee

The consultation call

• Rescheduling: Owner: how much notice is needed to move a call, and how many times
• Cancelling and no-shows: Owner: refund if you cancel in time; what happens if you miss the call
• If we have to move the call, Owner: what you're offered (a new time or a refund)

Hands-on classes

• Holding your seat: Owner: how a seat is held, and the terms that apply
• If you cancel: Owner: the refund at each notice period (for example more than 30 days, 8–30 days, 7 days or fewer)
• Transfers: Owner: whether you can move your seat to a later class
• If a class is canceled or moved by us or the partner trainer: Owner: what you're offered (for example a full refund or a seat in a later class, your choice)
• Weather and emergencies: Owner: what happens if a class day can't go ahead

Payment plans and financing

Hands-on classes will be offered with payment plans or third-party financing. If you financed a class through a third-party lender, the loan is between you and the lender, and refunds are handled under the lender's terms. Owner: confirm once the payment plan and the financing provider are chosen More on the tuition and financing page.

How to ask for a refund

Send a message from the contact page with the name and mobile number you used, what you bought and when. Owner: how long refunds take to process, and how they're paid back (to the original card)

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date. Purchases made before a change follow the terms shown when you paid.

Related

Our terms of use, privacy policy and SMS terms.